HCC TELEPHONE OPERATION SURVEY 2005

This survey is being conducted to determine the EFFECTIVENESS and COMPETENCE of HCC telephone operations.

All of your personal responses will be strictly confidential.

The results from this evaluation will be used to improve the services of telephone operations.

Please rate the following telephone services Poor to Excellent.

If you don't use or don't have knowledge of any of the following, please check the Don't Know/Don't Use (DK/DU) response for those items.

Poor Fair Satisfactory Excellent DK/DU

Competence of service operator (able to route calls efficiently)
Promptness of service operator (amount of time on hold)
Friendliness of service operators
Clarity of pronounciation (easy to hear)
Politeness/cheerfulness of service operator
Quality of services received
Please write any suggestions to help improve the telephone operations.
Mahalo for taking the time to complete the survey!