DRAFT Student Satisfaction Survey - Spring 2005 DRAFT
Your gender: Male Female
Number of credit hours enrolled at HCC: 1-6 7-11 12 +
Please rate the importance of each of the following items in your determination for choosing HCC.

Not Important "NI" (1) ---------> Most Important "MI" (5)

1 2 3 4 5
Convenient location
Low cost of tuition and fees
Could work while attending
Reputation for good vocational programs
Reputation for quality instruction
Size of college
Good chance of personal success
Availability of scholarships and financial aid
Parents or relative's suggestions
High school counselor/teacher's suggestions
Friends attending here
Preparation for work-force
Offered the courses I wanted
Offered courses I wanted at times I wanted
Transfer to a senior institution
Open admission policy
Availability of developmental courses

Please rate your satisfaction for each of the following items.

Very Dissatisfied "VD" (1) -----------> Very Satisfied "VS" (5)

If an item does not apply to you, please check the "NA" - Not Applicable - response box.

NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Banner/web by Registration
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Variety of courses offered
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Condition/appearance of buildings/grounds

NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Student Center
Library
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
CSC
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Information provided in college catalog
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Last chance registration
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Access to computer labs
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Personal security/safety at the college
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Availability of courses at times when needed
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Attitude of faculty/staff towards my gender
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Rules concerning student conduct
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Admission process
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Food services
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Availability of 4-year institution transfer plans
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Financial aid services
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Availability to get advising
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Assistance provided by staff during admission/registration
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Attitude of faculty/staff toward students with disabilities
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Concern for me as an individual
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
College bookstore
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Registration
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Grade look-up
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Transcript request process
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Financial Aid Information
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
College orientation programs
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Cultural programs and activities
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Services for students with disabilities
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Technical/occupation guidance/career planning
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Services for Veterans
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Student publications
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Attitude of non-teaching staff towards me
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Academic probation and suspension policies
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Student input in establishing college policies
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Student Senate and clubs
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Opportunities for on-campus student employment
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Job placement services
NA Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Parking facilities and services
In your experiences at this college during the current school year, about how often have you done each of the following?

Never Sometimes Often Very Often
Asked questions in class or contributed to class discussions
Made a class presentation
Prepared two or more drafts of a paper or assignment before turning it in
Worked on a paper or project that required integrating ideas or information from various sources
Come to class without completing readings or assignments
Worked with other students on projects during class
Worked with classmates outside of class to prepare class assignments
Tutored or taught other students (paid or voluntary)
Participated in a community-based project as a part of a regular course
Used the Internet or instant messaging to work on an assignment
Used e-mail to communicate with an instructor
Discussed grades or assignments with an instructor
Talked about career plans with an instructor or advisor
Discussed ideas from your readings or classes with instructors outside of class
Received prompt feedback (written or oral) from instructors on your performance
Worked harder than you thought you could to meet an instructor's standards or expectations
Worked with instructors on activities other than course work
Discussed ideas from your reading or classes with others outside of class (students, family members, co-workers, etc..)
Had serious conversations with students who differ from you in terms of their religious beliefs, political opinions, or personal values
Skipped Class
During the current school year, how much has your course work at this college emphasized the following activities?

Very Little Some Quite a Bit Very Much
Memorizing facts, ideas, or methods from your courses and readings so you can repeat them in pretty much the same form
Analyzing the basic elements of an idea, experience, or theory
Synthesizing and organizing ideas, information, or experiences in new ways
Making judgments about the value or soundness of information, arguments, or methods
Applying theories or concepts to practical problems or in new situations
Using information you have read or heard to perform a new skill

To what degree have examinations and/or class assignments during the current school year challenged you to do your best work at this college?

Extremely Challenging 5 4 3 2 1 Extremely Easy

Which of the following have you done, are you doing, or do you plan to do while attending this college?

I have not done nor plan to do I have done I am doing I plan to do
Internship, field experience, co-op experience, or clinical assignment
English as a second language
Developmental/remedial reading course
Developmental/remedial math course
Study skills course
College orientation program or course
Organized learning communities (linked courses/study groups led by faculty or counselors)
How much does this college emphasize each of the following?

Very Little Some Quite a Bit Very Much
Encouraging you to spend significant amounts of time studying
Providing the support you need to help you succeed at this college
Encouraging contact among students from different economic, social, and racial or ethnic backgrounds
Helping you cope with your non-academic responsibilities (work, family etc..)
Providing the financial support you need to afford your education
Using computer in academic work
Please rate the number of hours you spend each week for each of the following items.

None 1-5 6-10 11-20 21-30 31 +
Preparing for class (studying, reading, writing, rehearsing, doing homework, or other activities related to your program)
Working for pay
Participating in college-sponsored activities (organizations, campus publications, student government, etc..)
Providing care for dependents living with you (parents, children, spouse, etc..)
Commuting to and from school

Mark the number that best represents the quality of your relationships with people at this college.

Your relationship with:

Other Students:

Friendly, supportive, sense of belonging Unfriendly, un-supportive, sense of alienation

5 4 3 2 1
Instructor

Available, helpful, sympathetic Unavailable, unhelpful, unsympathetic

5 4 3 2 1
Administrative Personnel and Offices

Helpful, considerate, flexible Unhelpful, inconsiderate, unsympathetic

5 4 3 2 1
Please rate the extent of your experiences at this college and its contributions in order for you to attain knowledge, skills, and personal development.

None Very Little Some Quite a Bit Very Much
Acquiring a broad general education
Writing clearly and effectively
Speaking clearly and effectively
Thinking critically and analytically
Solving numerical problems
Using computing and information technology
Working effectively with others
Learning effectively on your own
Understanding yourself
Understanding people of other racial and ethnic backgrounds
Developing a personal code of values and ethics
Contributing to the welfare of your community
Developing clearer career goals
Gaining information about career opportunities
For each of the following items, please rate how often you use the services.

Should you not have knowledge of a particular service, please check the "DK" -Don't Have Knowledge response box.

DK Rarely/Never Sometimes Often
Academic advising/planning
Career counseling
Job placement assistance
Tutoring
Child care
Financial aid advising
Computer lab
Student organizations
Services to students with disabilities
For each of the following items, please rate the quality of services provided here at the college. (From Poor to Excellent).

Should you not have knowledge of a particular service, please check the DK-Don't Have Knowledge response box.

DK Poor Fair Satisfactory Excellent
Academic advising/planning

DK Poor Fair Satisfactory Excellent
Career counseling
Job placement assistance
Tutoring
Child care
Financial aid advising
Computer lab
Student organization
Services to students with disabilities
For each of the following items, please rate the importance of services provided here at HCC.

Should you not have knowledge of a particular service, please check the "DK" - Don't Have Knowledge response box.

DK Not at all Somewhat Very
Academic advising/planning
Career counseling
Job placement assistance
Tutoring
Child care
Financial aid advising
Computer lab
Student organization
Services to students with disabilities
How likely is it that the following items would cause you to withdraw from a class or from this college?

Not Likely Somewhat Likely Likely Very Likely
Working full-time
Caring for dependents
Academically unprepared
Lack of finances
Transfer to a 4-year college or university

Not Very Somewhat Quite a bit Extremely

How supportive are your friends of your attending this college?
How supportive is your immediate family of your attending this college?

Indicate which of the following are your reasons/goals for attending this college.
(Please respond for each item)

Not a goal Secondary goal Primary goal
Complete a certificate program
Obtain an associate degree
Transfer to a 4-year college or university
Obtain or update job-related skills
Self-improvement/personal enjoyment
Change careers

Indicate which of the following are sources you use to pay your tuition at this college?
(Please respond to each item)

Not a source Minor source Major source
My own income/savings
Parent or spouse/significant other's income/savings
Employer contributions
Grants and Scholarships
Student loans (bank, etc..)
Public assistance


Since high school, which of the following types of schools have you attended other than the one you are now attending?
(Please mark all that apply)
Proprietary (private) school or training program
Public vocational-technical school
Another community or technical college
4-year college or university
None

When do you plan to take classes at this college again?
Accomplished Goals/Not returning Within next 12 months
Not returning Uncertain
At HCC, what is your cumulative GPA? 1.99 or less 2.0-2.59 2.6-3.0 3.1-3.59 3.6-4.0
When do you most frequently take classes at this college? Day Night Weekend
Not including your courses this term, how many credits have you earned at HCC? None 1-14 15-29 30-44 45-60 60 +
Other locations I am currently taking classes from (Please mark all that apply)
None 4-year college/university
High School Other
Vocational/technical school
How many classes are you presently taking at other institutions None 1 2 3 4 +
Would you recommend this college to a friend or family member? Yes No Maybe/Not sure
Number of children living with you None 1 2 3 4 +
Your age:
17 or younger 22-24 40-49
18-19 25-29 50-64
20-21 30-39 65 +
Your gender: Male Female
Marital status: Single Married Divorced/Separated Widowed
Your native language:
English Chinese Japanese Samoan/Micronesian Other
Your residency:
Hawaii resident Foreign national
Not Hawaii resident/US citizen International student
Your ethnic background:
American Indian/Native American
Asian, Asian American, or Pacific Islander
Native Hawaiian
African American, Non-Hispanic
White, Non-Hispanic
Hispanic, Latino, Spanish
Other
Your program major:
PLEASE SEE THE STUD SURV

Highest academic credential you have earned:
None Associate degree
HS diploma or GED Bachelor's degree
Vocational/technique certificate Master's/doctoral/professional degree
None Associate degree
HS diploma or GED Bachelor's degree
Vocational/technique certificate Master's/doctoral/professional degree