DRAFT HCC MAILROOM EVALUATION 2005

The HCC MAILROOM evaluation is being conducted to determine the EFFECTIVENESS of its services and faculty/staff satisfaction.

The RESULTS of this survey will be used to IMPROVE the mailroom services.

Your PERSONAL RESPONSES will be held in STRICT CONFIDENTIALITY.


Your gender: 		Male Female

Type of employment: 		Professor Administrator Staff


Number of times per week I use the mailroom 		0 1-2 3-4 5 +

Number of times I picked up a package in past month: 		0 1-2 3-4 5 +

Please rate the quality and effectiveness of the mailroom Poor to Excellent. If you have never used a service, please check the Never Used response box.

Never Used Poor Fair Satisfactory Excellent

Courteousness of mailroom staff members
Efficiency of package notification and delivery system
Efficiency of mailroom in distributing outgoing mail
Efficiency of mailroom in distributing incoming mail
Cleanliness of mailroom
Organization of mailroom

The hours of operation are Monday-Friday from 7:30 a.m. to 4:00 p.m. To what degree do these hours meet your needs?
Meet my needs Open earlier Open later

Days of operation: 		Meet my needs Open on Saturday
Never Used Poor Fair Satisfactory Excellent

Overall quality of mailroom services

What improvements would you suggest for the mailroom?

Mahalo for your input!