HCC - Financial Aid Survey - Fall 2005

The purpose of this survey is to evaluate services provided by HCC's financial aid office. The results and findings of this survey will be used to further improve the services of the financial aid office. We assure you, that your answers will be held in strict confidentiality.

Your financial aid status (please mark all that apply):
Grant	Work study
Loan	Applied, but didn't receive aid
HOPE	Did not apply for aid
Scholarship

Your gender:

Female

Male

Your age:

17

18-19

20-22

23-25

26-30

31-40

41+

Number of credits this semester:

1-4

5-9

10-13

14-16

17+

Current enrollment status:

Day only

Evening/weekend only

Day & Evening/weekend

Number of semesters at HCC you have received financial aid for:

None, not receiving aid

1

2

3

4

5

6

I have received printed and/or web based information about financial aid programs, and application procedures.

Yes

No

Usefulness of the previous information.

Not useful

Somewhat useful

Useful

Very useful

Telephone Services

Number of times you've phoned the financial aid office within the last year:

0

1-2

3-5

6+

Please indicate the reason(s) for your call. (Mark all that apply).
Check on FAFSA	Check on loan
Request forms/seek scholarship information	Information on work-study
Check on HOPE	Discuss award package/denial
Other:

Please indicate any difficulties you have encountered when phoning financial aid (mark all that apply).
None	Could not leave a message
Consistently busy signal	Left message, but received tardy response
Referred to the wrong person	Left message/never received response
On hold too long	Other
Other:

Walk-in service

Number of times you've visited the financial aid office:

1

2

3

4

5+

On average, how many minutes have you waited before you were helped?

None

1-5

6-10

15-20

21+

Please indicate the reasons for your visit (mark all that apply).
Check on FAFSA	Check on loan
Request forms	Seek work-study information/status
Turn in/fill out forms	Discuss award package/denial
Seek scholarship information
Other:

Please rate the quality of the financial aid office's services and staff POOR - EXCELLENT for the following questions.

	Poor	Fair	Satisfactory	Excellent
Courteousness/politeness of staff
Helpfulness of staff members
Effectiveness of staff members
The overall quality of the financial aid office's services and staff

Please indicate what you like best about the financial aid office.

Please indicate areas of the financial aid office that need improvement.

If you have any additional comments, suggestions, or concerns, please indicate them below.

Mahalo for taking the survey!